Troubleshooting
Common issues and solutions
Licensing Issues
License Invalid or Expired
✅ Solution: Double-check that you entered the license key correctly. If
purchased from Microsoft Store, ensure you're signed into the same Microsoft account. For direct
purchases, contact contact.dev.waseem@gmail.com with your order details.
License Won't Activate
✅ Solution: Ensure you have an internet connection during activation. The
activation only needs internet once. If still failing, restart the app and try again.
Installation Issues
Windows SmartScreen Blocks Installation
✅ Solution: Click "More Info" then "Run Anyway". This warning appears for new
software. The Microsoft Store version doesn't have this issue.
WebView2 Runtime Error
✅ Solution: Download and install the Microsoft Edge WebView2 Runtime from the
official Microsoft website. Windows 11 includes this by default.
App Won't Start
✅ Solution:
- Restart your computer
- Right-click the app and "Run as Administrator"
- Check if Windows Defender is blocking it
- Reinstall the application
Database Issues
Data Not Saving
✅ Solution: Ensure the app has write permissions to its data folder. Try
running as Administrator. Check if antivirus is blocking file access.
Database Corrupted
✅ Solution: Restore from your most recent backup. Go to Settings → Backup &
Restore → Restore. If you don't have a backup, contact support for possible recovery options.
Google Drive Issues
Can't Connect to Google Drive
✅ Solution:
- Check your internet connection
- Ensure pop-ups aren't blocked
- Try a different browser for the authentication
- Check if your organization blocks Google Drive access
Backup Upload Fails
✅ Solution: Check that you have enough storage space in your Google Drive (free
tier has 15GB). Try disconnecting and reconnecting your Google account.
Still Need Help?
If your issue isn't listed here, please contact us:
- Email: contact.dev.waseem@gmail.com
- WhatsApp: +92 303 3430128
Please include:
- Your app version (found in Settings → About)
- Windows version (10 or 11)
- Screenshot of any error messages
- Steps to reproduce the issue